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Ostheimer-Figures are hand-crafted in Germany, the lumber comes from sustainable domestic forestry. Each product is a unique item individually shaped with love and care. Thus, their toys allow children to immerse themselves into the vivid imaginative world of play.
All materials used in the toys are certified. They guarantee not only toys of the highest quality but also safety for your child at play.
Height: 3.5 cm
We are not providing any shipping guarantees this Christmas season, however, we have included some recommended dates below which we hope you will find helpful. We are currently dispatching all standard post orders within 2-3 business days and all express post orders within 1-2 business days.
We charge $9.95 flat rate shipping on all orders, except for bulky products. Bulky products are charged on a product by product basis based on the total weight of the product and the destination postcode. Bulky products are identified by the word “Bulky” written against the Shipping Type under the Specifications section on each product listing.
When an order contains both Standard and Bulky products, a flat $9.95 charge will apply to unlimited Standard products and each Bulky product will attract its own shipping charge. A total shipping charge will then be shown on the checkout page prior to confirming and processing payment for your order.
We endeavour to pack and ship all orders within 3 business days, with most orders being shipped within 24 business hours of the order being received. We recommend that you refer to Australia Post’s delivery time frames on their website to determine how long it will take for your order to arrive based on your location in Australia (all orders are shipped from Capalaba, QLD, 4157).
Almost all parcels are shipped with Australia Post eParcel from our Brisbane warehouse with the exception of some larger bulky products which are shipped by courier directly from our partner warehouses. Most bulky products are shipped with an automatic "Authority to Leave" and will not require a signature on delivery unless you specifically request this. Other larger orders may also be shipped by courier rather than Australia Post if they are outside of Australia Post’s maximum allowable weights and dimensions.
If you elect to pick up a bulky product from our Brisbane warehouse, we may need to transfer stock from a partner warehouse. If this is the case you will be advised by email within 24 hours and we will send you a notification email as soon as it is available for pick up.
You will be provided with the option to select Signature or NO Signature for all non-bulky parcels on checkout. If you select NO Signature, please note that this is 100% at your own risk and there is no parcel insurance when you select this option. If the parcel is not successfully delivered and we have provided you with a valid tracking number, we will not ship a replacement to you free of charge. Therefore, we strongly recommend all customers select Signature on Delivery for their parcels. In the event a delivery issue does occur and you have selected Signature on Delivery, we can assist with a replacement parcel for you pending the outcome of an investigation with Australia Post.
Many bulky products are unable to be shipped to PO Boxes. If you have provided a PO Box delivery address and all or part of your order will be sent by courier, we will call you to discuss alternate delivery options.
All Express Post orders will be shipped same business day if received before 10am QLD time, or next business day if received after this time.
A tracking number will be emailed to you shortly after your order is dispatched.
Please ensure that your delivery address is complete and correct. In the event that a parcel is returned to us due to failure to collect from the post office or an incorrect or incomplete delivery address being provided, you will be charged a return fee (we simply pass on the exact fee that Australia Post charges to us which is $10+GST) along with a second delivery fee. The second delivery fee will not be eligible for our $9.95 flat rate shipping charge and we will charge you exactly what Australia Post charge us to re-ship the parcel to you.
We do not provide any shipping time frame guarantees and strongly recommend that customers place their orders well before the products are needed, particularly over peak seasons. We will not provide a refund in the event that a parcel missed the deadline for when you required it by. The only exception to this is if your parcel is marked as lost or stolen by the courier or Australia Post.
Pick ups from our shop at Capalaba in Brisbane are possible between 8am and 4pm Monday to Friday. Our warehouse and shop are not open on weekends. You will receive an email confirming when your order is ready for collection.
In an effort to reduce our footprint, we reuse and recycle boxes whenever possible for the packing of orders and use recyclable and biodegradable packaging materials as much as possible.
1. Create an Account
If you do not already have Wooden Wonderland account, you can create one here.
2. Read the Program Terms & Conditions Below
By joining our Loyalty Rewards Program or applying rewards credit to any order you are confirming your understanding and agreement with all of the Terms & Conditions noted below.
3. Join Our Exclusive Loyalty Rewards Program Mailing List
Register your name and email below to join this special mailing list where exclusive restock announcements and special offers are made.
Loyalty Rewards Program Benefits
Credit for Every Order Over $50
Order Value $50-$99 = $3 Credit
Order Value $100-$199 = $7 Credit
Order Value $200-$299 = $15 Credit
Order Value $300-$399 = $25 Credit
Order Value $400-$499 = $35 Credit
Order Value $500+ = $50 Credit
Bonus Credit at Lifetime Spend Thresholds
For every $1000 in lifetime spend starting at $2000, you will receive a BONUS one-off $50 credit every time a $1000 threshold is passed. Lifetime spend will incorporate all orders placed online since 1 January 2019.
Credit for Every Successful Referral
Earn $5 credit for both YOU and your FRIEND when you send them a referral link and they checkout successfully using this link.
Access to Special Email Offers, First Restock Notifications & Promotions
You will be included on our special Loyalty Rewards Program mailing list when you join using the sign up boxes above.
'Wooden Wonderland Exclusives' Facebook Group Access
You can request to join this closed facebook group here after you have made your first purchase with us. You must enter a past order number into the entry questions in order for your request to join to be accepted. The group has first announcements of new products, restocks and special offers and promotions.
For detailed instructions on how to earn and redeem your rewards, please click here.
TERMS & CONDITIONS
- All credit is issued with a standard 100 day expiry date. Once credit expires, it cannot be retrieved. Please ensure you check your balance regularly to understand what expires when.
- Credit cannot be used against the purchase which earns it. Credit can only be applied to future purchases.
- Credit cannot be used in conjunction with any other offer or discount.
- Credit is not transferable and cannot be merged between accounts.
- Credit cannot be redeemed for cash.
- Credit can only be redeemed against orders placed on the Wooden Wonderland website.
- Every dollar of credit equals 1 Australian Dollar of spend.
- Any order placed using rewards credit is not eligible for a change of mind return under our Satisfaction Guarantee.
- If an order is placed and the order receives Loyalty Rewards credit and then it is requested to amend or cancel that order, then the Loyalty Rewards credit balance from that purchase will be adjusted to match the revised total amount of the order.
- If rewards credit is redeemed and a refund is at a later date requested to be applied to the order it was earned against, an adjustment will be made to the refund amount to match the correct rewards credit that would have been earned on the original order.
- Rewards credit cannot be applied to any order where your Loyalty Card Code has not been entered into the discount box on checkout. The rewards allocation and usage process is fully automated and our customer service team is unable to assist with applying credits after the checkout process has been completed.
- In the event of a faulty product, it will be replaced, fixed or credited at the sole discretion of Wooden Wonderland. If a credit is to be issued, it will be issued in the exact same form that it was originally applied, i.e. rewards credit will never be refunded in cash and would only be refunded in the form of replacement credit to be used towards a future order.
- Shipping fees cannot be adjusted on any order where a rewards credit has been used. This includes requests to refund shipping charges in order to combine orders for shipping purposes. We may from time to time combine orders for shipping if they are being shipped to the same address, however, we will not refund any shipping charges on an order where a rewards credit has been used.
- We are unable to take orders over the phone to redeem rewards credit. Redeeming rewards credit can only be undertaking by placing an online order.
- We reserve the right to correct any errors in rewards credit allocation at any point in time.