We charge $9.95 flat rate shipping on all orders, except for bulky products. Bulky products are charged on a product by product basis based on the total weight of the product and the destination postcode. Bulky products are identified by the word “Bulky” written against the Shipping Type under the Specifications section on each product listing.
When an order contains both Standard and Bulky products, a flat $9.95 charge will apply to unlimited Standard products and each Bulky product will attract its own shipping charge. A total shipping charge will then be shown on the checkout page prior to confirming and processing payment for your order.
We endeavour to pack and ship all orders within 2 business days, with most orders being shipped within 24 hours of the order being received. We recommend that you refer to Australia Post’s delivery time frames on their website to determine how long it will take for your order to arrive based on your location in Australia (all orders are shipped from Capalaba, QLD, 4157).
All parcels are shipped with Australia Post eParcel from our Brisbane warehouse with the exception of KidKraft products which are shipped with Allied Express couriers out of Sydney. All Kidkraft products are shipped with an automatic "Authority to Leave" and will not require a signature on delivery unless you specifically request this. Other larger products may also be shipped by courier rather than Australia Post if they are outside of Australia Post’s maximum allowable product weight and dimensions.
All order shipped with Australia Post have an automatic signature on delivery assigned. If you would like to provide an Authority to Leave for your parcel, you can do so by clicking on the “Safe Drop” link in the Australia Post tracking email received after your order has been dispatched. Orders shipped by courier will generally have an automatic Authority to Leave assigned due to their bulky and heavy nature.
Orders sent by courier are unable to be shipped to PO Boxes. If you have provided a PO Box delivery address and all or part of your order will be sent by courier, we will call you to discuss alternate delivery options.
Tracking numbers for all Australia Post parcels will be emailed to you directly by Australia Post on the afternoon your order is dispatched. Tracking numbers for Kidkraft products will be emailed within 2-3 business days of dispatch.
Please ensure that your delivery address is complete and correct. In the event that a parcel is returned to us due to failure to collect from the post office or an incorrect or incomplete delivery address being provided, you will be charged a return fee (we simply pass on the exact fee that Australia Post charges to us) along with a second delivery fee.
We do not provide any shipping time frame guarantees and strongly recommend that customers place their orders well before the products are needed, particularly over peak seasons. We will not provide a refund in the event that a parcel missed the deadline for when you required it by. The only exception to this is if your parcel is marked as lost or stolen by the courier or Australia Post.
Pick ups from our warehouse at Capalaba in Brisbane are possible between 8am and 2pm business days. Our warehouse is not open on weekends. You will receive an email confirming when your order is ready for collection.
In an effort to reduce our footprint, we reuse and recycle boxes whenever possible for the packing of orders.